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Mon Health expands Telehealth, offers virtual clinic visits at no cost

Posted Date: 3/27/2020
In its ongoing efforts to help stem the spread of the COVID-19 virus, Mon Health System will offer virtual video visits for patients, effective March 27, 2020.

Virtual video telemedicine visits will be available for Primary Care, Psychiatry, Behavioral Health and Urology with plans to expand into Neurology, OBGYN and Cardiology at clinic locations across Morgantown, Fairmont, Kingwood, Grafton and Weston. Appointments can be made by calling your clinic.

“Ensuring timely access to our valued patients that entrust their care to Mon Health System providers in the communities we serve is our priority,” said David Goldberg, President & CEO of Mon Health. “Our patients now have the ability to be seen by a Mon Health provider from the security of their home and avoid unnecessary travel during this time.”

The service is available during regular clinic hours Monday through Friday and at Mon Health Wedgewood Primary Care locations on Saturday and Sunday. This service is for patients who have minor medical conditions or follow-up appointments. Those with emergencies should call 911 or go to the nearest emergency department.

During the COVID-19 pandemic, Mon Health is waiving all patient fees for Telehealth services, including deductibles and co-payments, to better serve our community. Telemedicine visits may be completed using a smartphone, tablet or computer. Patients must have a stable 3G/4G data or internet connection. Safari, Chrome and Firefox browsers are supported. Patients must ensure a working web camera, microphone, and speakers.

Virtual visits are not intended to replace routine appointments with your regular provider for needs such as annual physicals. A referral is not needed to see a virtual provider.

With virtual care, patients can:
• Receive an evaluation, diagnosis, and treatment from a Mon Health provider
• Have prescriptions recommended by their Mon Health virtual provider sent to the pharmacy of their choice

If you are experiencing fever, respiratory symptoms, and cough, the CDC recommends that you not go directly to a clinic, urgent care, or emergency department unless your symptoms are life-threatening. Instead, call the Mon Health Patient Outreach Line to establish if you need to be tested at (304) 285-3798.

For more information on video visits, go to MonHealth.com/Virtual.
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