OUR PRIORITY IS YOU | Click here for Visitation Guidelines & more

CALL US: 1-304-598-1200

Financial Assistance

As part of its mission, Mon Health Medical Center will provide medically necessary health care services for patients in the hospital’s service area, and financial assistance shall be offered to the hospital’s uninsured or underinsured patients on a nondiscriminatory basis to meet the need of the community.  Review our  Financial Assistance policy.  View a list of our Mon Health providers.


Services eligible for charity care include: emergency or urgent care, services deemed medically necessary by Mon Health Medical Center, and overall, care that is non-elective and needed in order to prevent death or adverse effects on the patient’s health.

Charity Care will be denied to patients who refuse to take reasonable actions necessary to obtain medical assistance available through outside health and welfare agencies, when referred by the Financial Counselor or third party vendor.

Patients who are uninsured, underinsured, ineligible for government assistance programs, or unable to pay based on their individual financial situation may be eligible for charity care.  Determinations of eligibility are made on a case-by-case basis and may require appointments or discussion with hospital financial counselors.  Mon Health Medical Center provides assistance for deductibles, co-insurance, or co-payments in the form of free and/or discounted services.  When determining patient eligibility, Mon Health Medical Center does not take into account race, gender, age, sexual orientation, religious affiliation, social or immigrant status, or age of the patient’s account.

Additionally, Mon Health Medical Center may refer to or rely on external sources and/or other program enrollment resources in the case of patients lacking documentation that supports eligibility or individual circumstance.

Mon Health Medical Center may provide free or discounted services when:

  • Patient is homeless
  • Patient is eligible for other state or local assistance programs that are unfunded
  • Patient is eligible for food stamps or subsidized school lunch program
  • Patient is eligible for assistance under the Crime Victims Act or Sexual Assault Act
  • Patient is eligible for a state-funded prescription medication program
  • Patient is deceased and without an estate
  • Patient files bankruptcy

Patients will be required to assign or pay to Mon Health Medical Center, all insurance payments or liability settlements designated as remuneration for medical expenses.

You will need to fill out a form to apply. To request copies of policies including billing and collections, assistance and discounts, or to obtain an assistance form, please contact one of our Financial Counselors by phone at 304-598-1560, or stop by the office on the main floor of the hospital near the Radiology department. Copies of all related policies can be found herein.

Billing and Collections Policy 

Financial Assistance Policy

Back to Top