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Patient Satisfaction
Mon General continues to be the region's hospital of choice.
Patient satisfaction surveys are one of our most valuable tools for improving patient services. Many of our patients receive a survey shortly after discharge asking them to rank their opinion of the services they received.
Survey results are tabulated by Press Ganey Associates, a leading health care performance management company, and compared to similar surveys done at more than 1,000 hospitals nationwide.
There are several versions of the patient satisfaction survey, each tailored for the specific service for which it measures:
- Inpatient
- Outpatient
- Emergency Department
Survey data is tabulated and shared with the Mon General Board of Directors, Hospital Administration, Physicians, and Employees. Meeting patient satisfaction goals is one of the measures used to evaluate the performance of the hospital.
Mon General's Patient Satisfaction Scores are listed below. Mean scores are on a scale of 1-100. Percentile rankings are also shown.
Mon General Patient Satisfaction Scores for the first quarter of 2010
Inpatient Satisfaction: Mean score is 89.4. This puts us at the 99th percentile (better than 99 percent of hospitals nationally).
Outpatient Satisfaction: Mean score is 95.1. This puts us at the 97th percentile (better than 97 percent of hospitals nationally).
Emergency Department Satisfaction: Mean score is 88.2. This puts us at the 85th percentile.
We are proud to post our patient satisfaction scores online to assist you in making your health care decisions.
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